Shipping policy

 

🚚 Shipping Policy

Last updated: August 1, 2025

Thank you for shopping with Stilettos on Steel! We’re committed to getting your order to you as quickly and reliably as possible. Please review our shipping policies below.

📦 Processing Times

  • All orders are processed within 1–3 business days. Generally, orders received by 11PM are shipped by 5pm the next business day.

  • Orders are not processed or shipped on weekends or holidays.

  • During peak times (e.g. new launches or promotions), processing may take an additional 1–2 days.

🚚 Shipping Rates & Delivery Estimates

We offer several shipping options via USPS, UPS, and DHL.  All rates are calculated by our carriers at order checkout and are subject to vary depending on to/from address and time of year.

Shipping Method Estimated Delivery Time Cost
Standard (USPS/UPS) 3–7 business days Calculated at checkout
Expedited 2–3 business days Calculated at checkout
Priority Overnight 1 business day Calculated at checkout

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

🌎 International Shipping

At this time, we only ship within the United States and U.S. territories. Please contact us if you’d like to inquire about international orders.

📍 Order Tracking

Once your order ships, you’ll receive an email with tracking information. You can also track your order directly from your account dashboard.

⚠️ Shipping Delays or Issues

  • We are not responsible for delays caused by the carrier, incorrect shipping addresses, or weather-related events.

  • If your package is marked as delivered but not received, please contact the shipping carrier first. If issues persist, reach out to us and we’ll do our best to assist.

🔁 Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us at info@stilettosonsteel.com within 7 days of delivery with your order number and photos of the damaged item and packaging.

🛠️ Address Corrections

Please double-check your shipping address at checkout. We cannot reroute packages once they are in transit.

💬 Questions?

Contact us at help@stilettosonsteel.com or through our Contact Us page for any shipping-related concerns.